Radhouane Derouiche
Every week, I spend at least 40 hours on the phone with patients suffering from type1 diabetes troubleshooting technical issues on their glucose monitoring devices (CGM).
Today, while explaining to a parent why the speed of data reception on her child’s continuous glucose monitoring device slew down dramatically, I suddenly realized that a lot of the logic I use to find solutions to those issues progressively builds on the knowledge I learn in my M.I.S classes such as telecommunication systems, Database management, computer applications, servers, and many more. My Java classes are helping me understand the different programming concepts and terminology when I communicate with the company’s software developers during our weekly product development meetings. My CPT classes taught me how communication is vital to succeed at work and how to improve my organizational behavior skills.
Because I was able, in a short period of time, to use that modest knowledge and therefore offer the best advice to my patients, I was selected as one of the 10 best employees of the month. I am very grateful to all of who helped me directly or indirectly to become a better student. Thank you very much!
Radhouane Derouiche
CMU-MSCIS Student
– March 7th 2021